Privacy Policy
Dr Hall Psychology is committed to protecting your privacy and handling your personal information responsibly, securely, and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025. This Privacy Notice explains how personal information is collected, used, stored, retained, and protected.
Who We Are
Dr Hall Psychology is an independent psychology practice operated by Dr Helen Hall, Health Psychologist.
Information We May Collect
As a client to our business, wemay collect and process:
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Name
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Address
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Date of birth
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Telephone number
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Email address
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GP details
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Emergency contact information
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Information submitted through website enquiry forms
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Assessment questionnaires
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Therapy notes and records
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Information relating to physical and mental health
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Appointment and attendance records
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Payment and invoicing information
Some of this information is classified as Special Category Data because it relates to health.
How and Why This Information Is Collected
This Information may be collected:
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Through website enquiry forms
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By email
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By telephone
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During consultations and therapy sessions
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Through assessment questionnaires and registration forms
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Through correspondence relating to therapy services
For the following purposes:
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Respond to enquiries
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Assess suitability for therapy
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Deliver psychological services
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Maintain clinical records
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Arrange appointments
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Communicate regarding treatment
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Meet professional, ethical and legal obligations
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Produce invoices and manage payments
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Protect the safety and wellbeing of clients where necessary
Lawful Basis for Processing
Personal information is processed under one or more lawful bases including:
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Performance of a contract
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Legitimate interests
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Compliance with legal obligations
Health information is processed under additional conditions relating to the provision of health care and professional psychological services.
Confidentiality
Information shared during all therapeutic support is treated as confidential.
However, confidentiality may need to be breached where:
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There is a serious risk of harm to yourself or another person
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Disclosure is required by law
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Information is requested through a court order
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Disclosure is necessary for the prevention, detection or prosecution of serious crime
Where possible, this would be discussed with you first.
Clinical Supervision
As part of professional practice, Dr Hall Psychology participates in regular clinical supervision.
Limited information relating to therapy may be discussed with a clinical supervisor for professional support and quality assurance purposes. Identifying information is minimised wherever possible.
Supervisors are bound by equivalent professional and confidentiality obligations bind supervisors.
How Information Is Stored
Personal information may be stored securely:
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Within encrypted electronic systems
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Within secure practice management software
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Within secure email systems
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Within secure cloud storage systems
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In locked storage facilities where paper records are required
Access is restricted to authorised persons only.
Third-Party Service Providers
Dr Hall Psychology may use trusted third-party providers to support service delivery, including:
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Website hosting providers
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Email providers
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Practice management software providers (WriteUpp)
These providers are required to maintain appropriate security and confidentiality standards.
Retention of Records
Clinical records are generally retained for a minimum of seven years following the end of therapy.
Records may be retained for longer where required by:
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Professional standards
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Insurance requirements
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Safeguarding obligations
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Legal requirements
Records relating to children and young people may be retained for longer in accordance with professional guidance.
Your Rights
You have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request restriction of processing in certain circumstances
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Request erasure where legally applicable
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Object to certain processing activities
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Request information about how your personal data is used
Some rights may be limited where records must be retained for professional, legal, safeguarding, insurance, or regulatory reasons.
Subject Access Requests
Requests for access to personal information should be submitted in writing to Dr Hall Psychology.
Requests will be handled in accordance with applicable UK data protection legislation.
Data Protection Concerns and Complaints
If you have concerns regarding how your personal information has been collected, stored, processed, or shared, please contact Dr Hall Psychology in the first instance.
Data protection concerns will be acknowledged within 30 days and investigated without undue delay.
If you remain dissatisfied, you may complain to the Information Commissioner's Office (ICO).
Information about making a complaint can be found at:
Website Analytics and Cookies
The website may use cookies and analytics tools to improve website performance and user experience.
Further information can be found within the website's Cookie Policy.
Contact
If you have any questions regarding this Privacy Notice or how your information is handled, please contact:
Dr Hall Psychology
Email: helen@drhallpsychology.com
Website: www.drhallpsychology.com
Last Updated: June 2026
Cookie Policy
Dr Hall Psychology
Last Updated: June 2026
This Cookie Policy explains how Dr Hall Psychology uses cookies and similar technologies on this website.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function effectively, improve user experience, and provide information about how visitors use a website.
How We Use Cookies
Dr Hall Psychology may use cookies for the following purposes:
Essential Cookies
These cookies are necessary for the operation and security of the website. They enable core functionality such as page navigation, form submissions, and website security.
The website cannot function properly without these cookies.
Functional Cookies
These cookies help remember your preferences and improve your experience when using the website.
Analytics Cookies
Analytics cookies help us understand how visitors use the website, such as which pages are visited most frequently and how visitors move around the site. This information helps us improve website performance and user experience.
Information collected through analytics is typically anonymised and does not directly identify individual visitors.
Third-Party Services
The website may use trusted third-party services which may place cookies on your device. These services may include website hosting providers, analytics providers, embedded content providers, or security services.
Cookie Consent
Where we use non-essential cookies, such as analytics, functional, or third-party cookies, these will only be used where required consent has been obtained or where a valid legal exemption applies.
When you first visit the website, you may be given the option to accept, reject, or manage non-essential cookies. You can update your cookie preferences at any time where cookie settings are made available on the website.
Essential cookies, which are necessary for the operation, security, and functionality of the website, may be used without prior consent.
Managing Cookies
Most web browsers allow you to control, block, or delete cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality and performance of the website.
You can usually find information about managing cookies within your browser's help section.
Changes to This Policy
This Cookie Policy may be updated from time to time to reflect changes in technology, legislation, or website functionality.
Any updates will be published on this page.
Contact
If you have any questions about this Cookie Policy, please contact:
Dr Hall Psychology
Email: helen@drhallpsychology.com
Website: www.drhallpsychology.com
Last Updated: June 2026